Last Updated: December 2024

At Workboots Store, we stand behind our tactical gear with the same reliability you expect from our BDU Pants, Base Layers, and performance apparel. If your purchase doesn’t meet your standards for quality or fit, we’re here to make it right.

Quick Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached
  • Refund Method: Original payment method (7-10 business days after processing)
  • Return Shipping: Customer responsibility (except for defective items)

Eligibility Requirements

To qualify for a return or exchange, items must meet these conditions:

  • Purchased directly from Workboots Store
  • Within 15 days of delivery confirmation
  • In original condition: unworn, unwashed, and undamaged
  • All original tags and packaging intact
  • Accompanied by original receipt or order confirmation

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Balaclavas (worn as face coverings)
  • Hiking Socks (footwear hygiene)
  • Base Layers (worn as undergarments)
  • Any item with removed tags or signs of wear

Return & Exchange Process

Follow these steps to initiate your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

SUBJECT: Return/Exchange Request – Order #[Your Order Number] Dear Workboots Store Team, I would like to request a [return/exchange] for my recent purchase. Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return/Exchange: – [Product Name, Size, Color] – [Reason for Return/Exchange] Preferred Resolution: [ ] Refund to original payment method [ ] Exchange for [Product Name, Size, Color] (if available) [ ] Store credit I confirm that the items are in original condition with all tags attached and packaging intact. Shipping Address: [Your Name] [Street Address] [City, State, ZIP Code] [Country] Please provide return instructions at your earliest convenience. Thank you, [Your Name] [Your Email Address] [Your Phone Number (optional)]

Step 2: Wait for Authorization

Our team will review your request within 1-2 business days and email you:

  • Return authorization number
  • Shipping instructions and return address
  • Any special instructions if applicable

Step 3: Ship Your Return

Package your items securely and include:

  • Return authorization number clearly visible on the package
  • Original receipt or order confirmation copy
  • All items in original condition with tags

Note: We recommend using a trackable shipping service and retaining your tracking number. Workboots Store is not responsible for return packages lost in transit.

Step 4: Processing & Resolution

Once we receive your return:

  • Inspection: 2-3 business days
  • Refund Processing: 3-5 business days after approval
  • Exchange Shipping: 1-2 business days after approval

Refund Information

Timeline: Refunds typically appear in your account within 7-10 business days after we process your return. The timing depends on your financial institution.

Method: Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB)
  • PayPal payments

Deductions: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error or defective merchandise.

Exchanges

For size or color exchanges:

  • We’ll ship your replacement once we receive and inspect your return
  • Exchanges are subject to product availability
  • If your preferred exchange item is unavailable, we’ll issue a refund or store credit

Defective or Incorrect Items

If you receive defective merchandise or wrong items:

  • Contact us within 7 days of delivery
  • We’ll provide a prepaid return shipping label
  • Priority processing for replacements or refunds

International Returns

For customers outside the United States:

  • Return shipping costs and any import duties are customer responsibility
  • Processing times may be slightly longer for international returns
  • Refunds will be issued in USD according to the exchange rate at processing time

Need Assistance?

Our customer service team is ready to help with your tactical gear needs:

Email: [email protected]
Address: 6518 Dolphin Court, Glen Burnie, US 21061
Response Time: 1-2 business days

Thank you for choosing Workboots Store for your tactical apparel needs. We’re committed to ensuring your satisfaction with every purchase, just as we’re dedicated to the quality of our Athletic Shirts, Tactical Polos, and performance gear.